At Savi Maruti Online Spoken English, we are committed to providing quality services and ensuring customer satisfaction. This Refund and Return Policy outlines the terms and conditions for requesting refunds or cancellations of our courses.
1. Refund Eligibility
We offer refunds under the following circumstances:
- Technical Issues: If you are unable to access the course due to technical problems on our end, and we cannot resolve the issue within a reasonable time.
- Cancellation by Us: If a course is canceled or rescheduled by us, you are eligible for a full refund.
- Withdrawal: Refund requests made within 7 days of course enrollment may be considered, provided no significant portion of the course has been accessed.
2. Non-Refundable Cases
Refunds will not be provided in the following situations:
- If you have completed or accessed a significant portion of the course content.
- Failure to attend live classes or complete assignments due to personal reasons.
- Dissatisfaction due to subjective reasons, such as learning pace or teaching style, unless deemed valid by our team.
3. How to Request a Refund
To request a refund, please follow these steps:
- Email us at info@savimarutispokenenglish.com with the subject line “Refund Request.”
- Include your name, enrollment details, and the reason for the refund request.
- Our team will review your request and respond within 5-7 business days.
4. Refund Processing
- Approved refunds will be processed using the same payment method used during enrollment.
- Refunds may take 7-10 business days to reflect in your account, depending on your payment provider.
5. Course Transfer
If you are unable to continue with your current course, we may allow you to transfer your enrollment to another course or batch. Course transfers are subject to availability and approval by our team.
6. Contact Us for Support
If you have any questions about refunds or cancellations, please contact us:
📧 Email: info@savimarutispokenenglish.com
📞 Phone: +91 95189 39834
📍 Address: Bidar, Karnataka